I have resisted writing about BP and the oil spill disaster, but after talking to a member of its pr firm’s team yesterday, I think it’s time.  This London-based person (we share another client) seemed exhausted, frustrated, and frazzled.... 

Spent yesterday with Mark Ragan, a social media guru, who advised using video on Damage Control 101.  So, equipped with my $179 high definition Flipcam, here are my thoughts on the Serena Williams outburst at the U.S. Open last weekend, tying it into...